Motorsbay Terms of Service

Article 1 Purpose and Operator

These Terms govern the rights and obligations between SV International (representative Yang Jin-young, business registration number 422-41-00557, mail-order sales registration number 2023-Gyeonggi-Gimpo-4338), which operates Motorsbay, and users of the service. Our address is 701 Sky Plaza, 322 Byeollae 3-ro, Namyangju-si, Gyeonggi-do, Republic of Korea. You can reach us at +82-70-4580-7498, info@motorsbay.net, or through in-service customer support.

Article 2 Scope and Definitions

"User" means any member or non-member who uses the service. "Seller" means a party that offers goods or services after completing the onboarding process set by the Company. The Company provides transactions, product and inventory management, quotes and bidding, content creation and posting, and customer support through its website and mobile environments. These Terms apply to apps and individual features to the extent those features are actually provided. Features under development or announced in advance are not guaranteed until a separate service agreement is made.

The Seller Terms, the purchase, shipping and return policies, and each service-specific supplement apply within the scope disclosed to you when you request or use that service. A supplement prevails over these Terms only for matters concerning that service and does not limit rights guaranteed by law.

Article 3 Provision and Amendment of Terms

The Company makes these Terms and the applicable supplements available for you to review and save. Important matters such as fees, automatic renewal, termination, refunds and use restrictions are presented so that you can check them easily before entering into a contract.

The Company announces the content, reason and effective date of an amendment at least 7 days before it takes effect, and at least 30 days before for amendments that are material or unfavourable to users, with individual notice to the affected users. Where law or a contract requires a longer period or separate consent, that requirement applies. Emergency security measures are limited to what is necessary and the reason and impact are explained afterwards.

Amendments that require consent by law or by contract are subject to your express consent. Mere access or silence after an announcement is not treated as optional consent or as the formation of a new paid contract. The Company also explains how users who do not accept an amendment may terminate, and how pending orders, settlements and existing subscriptions are handled. Amendments are not applied retroactively to transactions already concluded in a way that is unfavourable to users.

Article 4 Membership and Accounts

You must provide accurate information, keep it up to date, and must not use another person's name, payment method or account without authority. The Company requests the minimum information needed to provide the service. Contracts with minors are subject to applicable law, including consent from a legal representative, and we provide the necessary guidance and verification steps. Requirements for features that need separate qualification, such as business or bidder status, are explained before you apply.

Where a feature is available to non-members, the information needed for the transaction is kept separate from membership registration. We do not unreasonably restrict non-member services that can be provided merely because you did not register or did not consent to optional marketing.

Article 5 Account Security and Organisational Permissions

You must keep your password, verification codes and access rights secure, and notify the Company if you become aware of unauthorised use. Sellers grant employees only the permissions they need and revoke them on departure or change of duties. The Company also implements protective measures such as access control, and responsibility for account incidents is judged according to each party's fault. A request to share a verification code or payment PIN must never be treated as a legitimate request from the Company.

Article 6 The Company's Role in Each Transaction

For auto parts, Motorsbay provides a mail-order intermediary service connecting sellers and buyers. The parties to a parts sales contract are the seller shown on the product and order screens and the buyer, and the seller bears the seller's obligations for product information, quality, fitment, performance, defects and returns. The scope of the intermediation, payment support and logistics support provided by the Company is shown on the relevant screen and in the applicable agreement.

Even where a vendor account managed by or related to the operator is used, the actual selling business and the platform operator are identified accurately. A vendor account distinction or an intermediary notice is not a basis for excluding statutory liability arising from the actual transaction. The Company performs its statutory duties as a mail-order intermediary and its responsibility for the work it has separately undertaken.

The contracting parties and the moment of formation for vehicle purchase, sale and auction are set out in the relevant supplement and individual contract. An AI estimate, market price or bidding approval does not mean that a transaction is final or that the condition of goods is guaranteed.

Article 7 Provision, Change and Suspension of Service

Features and usage limits follow the conditions shown when you apply. If the service cannot be provided due to maintenance or a fault, the Company explains the scope, expected duration and response. In urgent cases notice may be given afterwards. If a paid service is materially reduced or suspended for a long period, the Company offers alternative performance, an extension, a refund or another measure in line with the contract and applicable law. The Company's obligation to act remains even where the cause is a fault at an external provider.

The Company does not guarantee uninterrupted service, nor that you will achieve any particular sales volume, search exposure or number of quote responses. Where performance is delayed or impossible because of an event beyond the Company's reasonable control — natural disaster, war or riot, fire, power failure, failure of a network, power or cloud infrastructure, government or regulatory action, hacking or denial-of-service attack — the Company is not liable for delay during that period. The Company explains the cause and the expected recovery time and takes available alternative or recovery measures. This paragraph does not apply to the Company's wilful misconduct or gross negligence, or to liability that cannot be excluded by law.

Article 8 Orders, Paid Features and Benefits

Orders, subscriptions, bid deposits, shipping fees and other paid features are processed within the scope you request, after the amount, currency, tax, cycle and cancellation conditions are displayed in advance. If a payment error or duplicate charge is confirmed, we correct it and carry out the necessary refund. Coupons, points and gift certificates are subject to their own issuing conditions and the benefits policy.

If you fail to pay an amount owed to the Company by the due date, default interest accrues at the statutory commercial rate of 6% per annum from the day after the due date until payment in full, and the Company may also claim the reasonable costs actually incurred in collection. For consumers, this applies to the extent permitted by applicable law.

Article 9 Postings and Rights

Rights in photographs, videos, descriptions, reviews and other original material you upload remain with the rights holder. You must upload only material for which you hold the necessary rights. The Company uses that material to the extent needed to store, display, transmit, convert the format of, and provide search for the service. Promotion of seller product content, and its use after a sale ends or an account is closed, follow the licence granted in advance under Article 9 of the Seller Terms. That promotional licence is not extended to reviews, conversations or customer personal data. Posting through a seller account and AI processing are subject to the separate permissions and processing conditions in the relevant supplement. This Article does not transfer ownership of your material or grant an unlimited commercial licence.

An infringement report may be filed with the target material, the basis of the right and the requested action. The Company carries out the interim measures, notices and objection procedures required by applicable law.

Article 10 AI and External Connections

AI features assist with product information, translation, content and estimates, and results may contain errors. You must carry out the necessary review before showing results to a counterparty or relying on them for repair or purchase decisions. The Company provides the required notices and labels for the AI features and outputs it offers and performs its own service obligations.

External accounts are connected by a user with authority, and you are informed of the connection target, permissions, data transfer and posting scope. Logging out of the Company's service, revoking external permissions, and deleting imported material are different actions, governed by the AI and integrations supplement and the Privacy Policy.

Article 11 Messenger, Enquiries, Reviews and Notifications

You must use the messenger and enquiry features for transaction and support purposes. You must not unnecessarily disclose another person's contact details, vehicle identification information, address or credentials. The Company processes material where necessary for reports or incident response, in accordance with defined permissions and procedures, and does not represent that every conversation is monitored.

Manipulating reviews or ratings, undisclosed paid recommendations, impersonation, harassment and spam are prohibited. A legitimate review is not deleted merely because it is unfavourable. Transaction and security notices are distinguished from advertising messages, and withdrawing consent to optional marketing does not stop essential transaction notices.

Article 12 Prohibited Conduct

You must not engage in fraud, identity theft, distribution of counterfeit or illegal goods, false product or quote listings, collusion or sham bidding, abuse of accounts, coupons or points, distribution of malicious code, circumvention of permissions, deliberate overloading of the service, or unauthorised collection or misuse of personal data.

Mass collection, reproduction, resale, mirroring and AI-training use that breach the Data Use and Automated Access Policy are prohibited. These restrictions do not apply uniformly to uses permitted by law, to a rights holder's legitimate use of its own material, or to an API or integration separately approved by the Company.

Article 13 Use Restrictions and Objections

Taking into account the nature, repetition, harm and urgency of a breach, the Company may restrict a posting or feature, suspend use temporarily, or terminate the contract. Measures are kept within what is necessary, and the reason, scope, conditions for lifting the measure and how to object are explained. Except for emergency security or fraud prevention, or where notice is restricted by law, you are given an opportunity to explain. Objections may be filed with customer support, and the outcome and reasons are provided after the facts are checked. An account restriction does not automatically extinguish a legitimate refund or settlement claim.

Article 14 Withdrawal and Termination

You may request to close your account through the account management feature or customer support. The Company does not obstruct closure with unnecessary steps. Pending transactions, debts, settlements and records retained by law are handled separately from account closure, and we explain remaining obligations and the available contact routes. Closing an account does not mean the immediate deletion of third-party postings already published or of records retained by law; details follow the Privacy Policy and the relevant supplement.

Article 15 Personal Data

The purposes, items, retention periods, provision, delegation and overseas transfer of personal data, and how you exercise your rights, follow the Privacy Policy and the individual notices and consents required. The Company does not claim joint ownership of personal data and does not treat acceptance of these Terms alone as consent to all third-party provision, advertising or overseas transfer.

Article 16 Damages and Liability

The Company and users are liable under applicable law for loss caused to the other party by their own breach of contract or fault. Nothing excludes the Company's liability for wilful misconduct or gross negligence, or any liability that cannot be excluded by law. Where the conduct of a particular counterparty or a fault at an external service is involved, the Company's involvement, fault and statutory duties are assessed separately. Following a decision of the Company does not limit your remedies, including litigation or dispute mediation.

For business users (sellers, business bidders and others who use the service for business purposes), the Company's liability is limited to the total fees and service charges actually paid by that user to the Company during the three months immediately before the event giving rise to the loss. The Company is not liable to business users for lost profits, reduced sales, lost expected gains, data loss, damage to goodwill or other indirect, special or consequential loss. These limits and exclusions do not apply to loss caused by the Company's wilful misconduct or gross negligence, or to liability that cannot be limited by law, and they do not apply to consumers. A business user must bring a claim against the Company within one year of becoming aware of the loss and its cause.

If you breach the law or these Terms or infringe a third party's rights and a third party therefore brings a claim, report, investigation or action against the Company, you shall indemnify the Company for the amounts it pays and its reasonable costs of response, including legal fees. Any part attributable to the Company's own fault is excluded, and the Company will notify you of the claim without delay and give you the opportunity to take part in the response.

Article 17 Governing Law and Dispute Resolution

The laws of the Republic of Korea apply as the primary governing law, without prejudice to mandatory rules applicable to international transactions or to protections in your place of residence that cannot be excluded. Disputes may first be addressed through customer support for fact-finding and resolution, and you may seek relief before a relevant mediation body or a court with jurisdiction under applicable law. No single court is imposed as an exclusive forum for all users.

Actions between the Company and a business user shall be brought before the Seoul Central District Court as the agreed court of first instance. For consumers, jurisdiction follows the Civil Procedure Act and other applicable law and is not limited by this Article.

Article 18 Effective Date and Transitional Measures

These Terms take effect on 22 October 2026. They were announced on 19 September 2026, and amendments unfavourable to existing members apply from the effective date, 30 days after the announcement. For new registrations and new applications they apply from the effective date. The previous terms and their period of application remain separately available. Orders, quotes, bids, subscriptions and settlements already in place are governed in principle by the conditions in force when they were made, and where a change is necessary we explain the basis, the impact and whether consent is required.

Article 19 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

Purchase, Payment and Shipping Policy

Article 1 Transaction Information and the Seller

Before you order, we show the actual seller, the main product information, condition and parts fitment, the total payment amount, currency, tax and shipping cost, the expected dispatch, and the cancellation and return conditions. For parts transactions, Motorsbay's intermediary role and the seller's business details are shown separately. A change of account name alone does not change statutory liability arising from the actual transaction. Where necessary we state clearly whether a product photograph is of the actual item, an example or an AI-generated image, and we do not use wording that conceals defects or signs of use.

Article 2 Orders and Formation of Contract

When you confirm the order details and place an order, the Company or the seller informs you that the order has been received and of the outcome of processing. Receipt confirmation, payment authorisation and the seller's acceptance are shown separately. A sales contract is formed when the order is processed as completed (order status "Complete"). If an incorrect order or an inability to supply is identified before completion and the order is cancelled, we explain the reason without delay and refund the full amount paid. Regardless of when the contract is formed, your rights under the Act on Consumer Protection in Electronic Commerce and other applicable law, including withdrawal and refund rights, are not restricted. The Company does not change the price unilaterally and charge you extra.

Article 3 Price, Payment and Currency

Displayed product prices are exclusive of value-added tax. Before payment, the screen shows the final currency and total including value-added tax, together with the payment method. Where the displayed converted amount differs from the currency actually charged, we explain the exchange-rate basis and the possibility of additional fees from the card issuer or payment provider. The payment methods offered are limited to those actually selectable on that screen. Card registration, recurring payment and one-off payment follow separate consents and authorisation scopes.

Article 4 Parts Fitment and Product Condition

Buyers must provide accurate information needed for verification, such as vehicle year, trim and part number, and may ask before purchase if anything is unclear. Sellers are responsible for the fitment and condition they state or explain. A buyer's duty to check does not release the seller from liability for incorrect statements or defects. For used, remanufactured or repaired items, we separately state whether functional testing was carried out, the components included, worn or damaged parts, and the warranty conditions.

Article 5 Shipping and Delays

The seller or the designated logistics party dispatches within the agreed time and provides tracking information where available. Split shipments from several sellers or products, and shipments to remote areas or by heavy freight or container, are explained separately in terms of cost, duration and delivery location. Where a delay, loss or damage is confirmed, the responsible party investigates and takes the necessary action such as reshipment or refund, and the Company performs its own support obligations. Estimated delivery dates are not presented in a way that suggests a guaranteed date. Liability for loss or damage during shipping rests with the carrier and the seller, and the Company, as a mail-order intermediary, supports incident reporting and fact-finding. Where the Company itself ships or acts as logistics agent, it is responsible within the scope of that work.

Article 6 International Shipping and Customs

For international transactions we explain before the contract who handles export, import, transport and customs, whether duties and taxes are included, any additional costs, and the return address and return shipping cost. Customs information needed by the importer is requested only to the extent required for that purpose. Import duties, value-added tax and other import levies and customs costs imposed in the destination country are borne by the buyer.

The delivery term for international shipments is Incoterms FCA (Free Carrier) by default. When the seller, or a shipper acting for the seller, hands the goods to the carrier (such as FedEx), the risk of loss or damage passes to the buyer, and compensation for any loss, damage or delay in international transport thereafter follows the carrier's air waybill, standard conditions of carriage and liability limits. FedEx liability is limited under its conditions of carriage to the greater of USD 100 per shipment or USD 20 per kilogram; a buyer who needs cover above that limit may, before dispatch, request that a declared value be entered and pay the declared value surcharge. Where the buyer nominates the carrier or asks for shipment on their own carrier account or freight collect, risk likewise passes on handover to that carrier.

As a mail-order intermediary the Company is not liable for compensation for international transport incidents; together with the seller it supports incident reporting and the provision of documents and procedures needed for a claim against the carrier. Where the Company ships as shipper or logistics agent, the same FCA basis and carrier liability limits apply and the Company pursues the claim against the carrier directly as shipper. However, where the buyer is a consumer and the law applicable to that buyer restricts the passing of risk before receipt, the seller bears the obligation to refund or reship under that law, and may recover through the carrier's compensation or declared value cover. Normal import or export obstacles are not treated as a reason to exclude all refunds.

Article 7 Business Transactions and Vehicle Transactions

For transactions made for business purposes we confirm the nature of the transaction and the law that applies, and state any separate agreement. The fact that an account is a business account is not by itself a reason to exclude all consumer protections. Vehicle title transfer, inspection, auctions and deposits are dealt with separately in the Quotes, Auctions and Vehicle Transactions supplement.

Article 8 Records, Disputes and Amendments

We retain records of orders, payments, shipping and withdrawal requests and responses for the period required and provide a way for you to check them. Use of dispute mediation or the courts under applicable law is not restricted. An amendment to this policy is not applied retroactively in a way that is unfavourable to orders already concluded.

Article 9 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

Cancellation, Withdrawal, Returns and Exchanges Policy

Article 1 Withdrawal of Purchase

A consumer to whom the Act on Consumer Protection in Electronic Commerce applies may withdraw a purchase within 7 days from the day the written contract details are received; where supply of the goods is later, the period runs from the day the goods are received or supply begins. Where the written details were not provided, the seller's address could not be confirmed, or withdrawal was obstructed, the separate starting points set by law apply. If a more favourable agreement exists, that agreement applies.

Where performance differs from the advertising or the contract, the withdrawal period and rights follow applicable law. In that case a request is not refused solely on the basis of the general 7-day policy. Costs are allocated according to the fault of the buyer or the seller, and statutory rights are not excluded merely because of the product type.

Article 2 Restrictions on Withdrawal and Confirmation

Withdrawal may be restricted only where a ground permitted by law applies and the requirements, including the necessary prior notice and consent, are met. Opening the packaging to check the item, the fact that an item is used, and the fact that it is shipped internationally are not by themselves treated as making an item non-returnable. Made-to-order items, installation, loss of value through use and digital supply are each assessed against the actual circumstances and the statutory requirements. For a new part, withdrawal may be restricted where the packaging has been opened and the value of the item has therefore decreased significantly, and the Company and the seller state this on the product screen before the order. Where it was not stated, or where opening was limited to the minimum needed to check the item, the restriction does not apply. The fact that an item is used or shipped internationally is not by itself a ground for restriction.

Article 3 Requests, Return Shipping and Refunds

You may submit a request through the return or refund function within your order or through customer support. The seller or the Company explains the content of the request, the return address and method, the supporting material required and the expected processing time. We do not require documents or steps beyond what is reasonably necessary, and a valid withdrawal is not treated as invalid solely because of a limit on the arrival date of the returned item.

Return shipping costs for a change of mind (both legs) are borne by the buyer, and return shipping costs where the item is defective, incorrectly shipped or not as described are borne by the seller. Refunds are made within the statutory period, and payment cancellation requests, restoration of coupons or points, and partial cancellation amounts are explained separately. Where the payment provider's final processing is delayed, we provide the processing status and a contact route. The fact that the Company has made a decision does not prevent dispute mediation or litigation.

Article 4 Exchanges, Warranty and Repair Costs

We explain the availability of exchange stock, any price difference and two-way shipping costs, and the scope of the warranty. A warranty period does not automatically replace statutory rights regarding defects or damages. Costs of maintenance or installation and consequential loss are assessed according to causation, fault and applicable law. Not all installed items or repair costs are excluded as a blanket rule.

Article 5 Relationship with Other Policies

Record retention, dispute handling and policy amendments not set out in this policy follow the Purchase, Payment and Shipping Policy.

Article 6 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

Quotes, Parts Requests, Auctions and Vehicle Transactions Supplement

Article 1 Scope

This supplement applies to parts requests and seller quotes, vehicle purchase and sale listings, AI salvage estimates, and bidding and auction features, to the extent those services are actually provided. A simple quote, a sale listing, participation in bidding, a winning bid, and vehicle delivery and title transfer are separate stages. We explain the act you carry out on screen and its legal effect separately. Features under development, such as automatic repair-shop assignment or app push, are not included as services currently provided.

Article 2 Request Information

Requesters provide accurate information, photographs, condition, required quantity and desired conditions identifying the vehicle and the part. Vehicle identification numbers, licence plates, contact details and images containing people are submitted only to the extent necessary, and material belonging to others must not be used without authority. The Company explains before you apply which items are made public and to whom, and for what purpose, information is provided for quoting. Registration, optional marketing and processing for quotes are not bundled into a single choice.

Article 3 Parts Quotes and Responses

Sellers state clearly the part number, fitment, condition, quantity, price, shipping cost, lead time and quote validity period. The Company does not guarantee a response, the lowest price or availability. Whether selecting a quote alone confirms an order, or whether a further order and payment are required, is shown on the relevant screen. Once a transaction is formed, the purchase, shipping and return policies and statutory rights apply. False requests or quotes, automated repetitive replies, and requests made to harvest contact details are prohibited.

Article 4 Meaning of AI Estimates

AI salvage purchase prices, direct-sale prices and expected auction prices are reference results based on the information submitted and do not replace on-site inspection, verification of title and encumbrances, or final agreement on the purchase price. The Company states that AI is used and that review is required. Results are not presented as a firm purchase commitment or as a final insurance or repair cost. Where the Company separately offers a firm purchase, the parties, price, validity period and conditions for change after inspection are set out in a separate contract.

Article 5 Vehicle Listings and the Seller's Obligations

The person listing a vehicle must accurately provide ownership or authority to dispose, model, year, mileage, accident or flood history, repair status, roadworthiness and any fact affecting the transaction. Documents containing personal data must not be posted publicly and are submitted only to the extent needed for verification. The parties and sequence for title transfer, taxes, registration, delivery and payment are fixed before the transaction. Listing on the service does not mean that the Company has inspected or warranted every vehicle.

Article 6 Bidding Qualification and Deposits

Participation in bidding may require business or region-specific approval or a deposit, and the amount, currency, calculation, validity period and refund conditions are shown before you apply. The charged deposit balance, the qualification amount required for an individual bid, the amount actually reserved or deducted, and the refundable amount are explained separately. A qualification balance check alone does not guarantee that an amount has been separately held or reserved, or that it will be refunded automatically when the auction ends.

Who holds the deposit, how amounts are actually reserved or deducted during bidding, and usage limits for multiple bids follow the separate confirmed notice. Calculation of a qualification amount is distinct from actual deposit, deduction and refund. On refund, amounts that the Company may lawfully claim from the applicant and that are due, such as unpaid amounts, may be set off or deducted from the deposit, and the balance refunded. The Company explains the debt concerned, the amount, the basis of calculation and the amount refunded after deduction, and does not deduct an amount twice. Where the existence or amount of a debt is disputed, it is handled with the supporting material and the objection procedure, and unrelated amounts are not forfeited as a block.

The Company does not charge a separate 4% fee on a deposit because payment was made by card, and does not deduct card merchant fees when refunding a deposit. Lawful deduction of unpaid amounts is distinct from card merchant fees.

Article 6-1 Refund of Deposits

For the domestic (.co.kr) service, a sole proprietor applying for a deposit refund submits the representative's certificate of seal impression and the business registration certificate, and a corporation submits the corporate certificate of seal impression and the business registration certificate. The Company refunds within 3 business days from the day the refund request and the required documents are received. The Company does not postpone the starting point of that period because of internal approval delays.

For the .net service, deposits are refunded within 3 business days from the date of the refund request, and the domestic certificate-of-seal requirement is not applied as a blanket rule. The Company verifies the person entitled to the refund using existing registration details and explains the reason if further information is needed. A change of access domain does not by itself change the agreed conditions for a deposit; the service and conditions applicable when the deposit was paid and participation agreed continue to apply.

On refund, the Company deducts those lawful unpaid amounts for which the basis and amount are confirmed and refunds the balance. The object, basis and amount of the deduction and how to object are explained, and amounts already paid or deducted are not deducted again.

Refund documents are processed only to the extent needed to verify the entitled person, representative authority and business status. We ask that identification details not needed for verification, such as resident registration numbers, be masked, and we do not collect or retain them without a lawful basis. A lawful refund is not refused or delayed merely because of unnecessary documents.

Article 7 Bidding and Winning Bids

Before bidding we display the item, price unit, minimum increment, closing time, whether automatic extension applies, the conditions for cancellation and the obligations after a winning bid. Sham bids, manipulation of the price of one's own item, collusion and use of another person's account are prohibited. Where there is a system error, an obviously incorrect entry or misconduct, correction or suspension is handled with objective evidence and notice to those concerned.

When the seller, or a party authorised by the seller, confirms the winning bid in accordance with the bidding conditions announced in advance and that notice reaches the winning bidder, a sales contract and the winning bidder's obligation to purchase are established on the announced item, winning price and transaction conditions. The subsequent order form and payment are steps in performance. A provisional highest-bidder display or a simple auction-closing notice is distinct from the final award notice. Rights regarding withdrawal, defects and similar matters under applicable law are preserved. Automatic bidding is offered on separate conditions only where it is actually enabled.

Article 7-1 Refusal of a Winning Bid Where a Deposit Is Allocated

The per-auction allocated deposit scheme does not apply to domestic auctions. The following forfeiture and shortfall claim apply only to transactions where a deposit is allocated to a specific auction.

Where a winning bidder refuses, without justified cause, to perform a confirmed winning bid, the Company may apply the deposit allocated to that auction, as clearly notified and agreed before bidding. The object of forfeiture is the deposit allocated to that auction; it does not mean forfeiture of the user's entire deposited balance.

The Company may deduct the forfeited amount from the deposited balance that may lawfully be applied. Where the available balance is insufficient, the Company may separately claim from the winning bidder the unrecovered shortfall in the allocated deposit, excluding amounts already deducted or separately paid. The total of deductions and separate payments under this Article does not exceed the deposit allocated to that auction. Amounts already allocated or deducted for another transaction are not used or deducted twice.

The Company explains the ground applied, the auction and allocated deposit concerned, the amount deducted from the deposited balance, amounts already paid, the shortfall to be claimed separately, the recipient and how to object. Failure to supply by the seller, or false or missing material information and other fault of the counterparty, and lawful withdrawal or rescission under applicable law, are distinguished from a simple refusal. Deduction from a deposit and separate damages are not recovered twice for the same loss.

For overseas auctions the allocated deposit for each auction is 10% of the bid amount, and the applicable amount and calculation are displayed and agreed before bidding. Because the Company organises these auctions and there is no separate seller, a deposit forfeited for refusal without justified cause belongs to the Company (SV International). Where payment is not made within the 2 business days following receipt of the final award notice, the Company issues one reminder, and if payment is still not made 2 business days after that reminder, the refusal is determined to be without justified cause. If a justified reason for the delay is confirmed before that determination, it is not treated as a refusal. Any shortfall remaining after forfeiture must be paid within 7 business days from receipt of the claim notice. The winning bidder may object to customer support within 14 days from receipt of the determination, deduction or claim notice; the Company replies with its findings and reasons within 7 business days from receipt and holds the shortfall claim during the review. Where the forfeited allocated deposit does not cover the Company's actual loss, the Company may additionally claim the excess loss to the extent it is proven. If the shortfall and excess loss are not paid by the due date, default interest under the Terms of Service is added. This Article does not grant authority for automatic deduction or automatic payment.

Article 7-2 Refusal of a Winning Bid in Domestic Auctions

Domestic auctions do not have per-auction allocated deposits. Where a winning bidder refuses, without justified cause, to perform a confirmed winning bid and causes loss, the matter is handled under the lawful liability standard notified and agreed in advance. Fault of the seller and lawful withdrawal or rescission under applicable law are distinguished from an unjustified refusal by the winning bidder.

The party entitled to claim and receive the agreed amount based on the domestic winning bid price is SV International, the operator of Motorsbay. Actual loss is allocated between the seller and the platform according to who suffered it, and where the platform pursues a seller's damages claim it separately confirms the authority needed to do so.

Where loss arises from a refusal to perform a winning bid without justified cause, 10% of the winning bid price, as notified and agreed in advance, is taken as the reference amount of liability. Where it is proven that actual loss exceeds the reference amount and the amount of that excess is proven, only the part exceeding the reference amount may be claimed in addition. The full actual loss is not added again to the reference amount, and amounts already deducted, paid or compensated are taken into account so that the same loss is not recovered twice. The Company explains the reference amount, the proven loss, the excess, amounts already recovered and how to object, separately. Claims and authority to act are confirmed for each affected party, and rights of reduction or invalidity under applicable law, or lawful withdrawal or rescission, are not excluded. This Article alone does not grant authority for automatic card payment.

Article 8 Cancellation of a Transaction and Vehicle Delivery

The winning bidder must pay the winning bid price within 2 business days after the final award notice is received. The Company explains the payment method and deadline before bidding and shows them again in the final award notice. Where an extension is separately agreed, its content and basis are recorded.

The deadlines for payment, inspection, delivery and title transfer after a winning bid, the conditions for adjustment or cancellation where inspection reveals differences, and the related costs are presented before the contract. The platform's intermediation fee is distinguished from the sale price, transport cost and deposit. Statutory rights regarding withdrawal, defects and disputes are not waived as a block by these terms. Title transfer for an auctioned vehicle is completed within 7 days from the day payment of the winning bid price is confirmed. The documents and steps required, and how delays are handled, are explained before the contract, and any period of delay caused by the user's failure to submit required documents is excluded from that deadline.

Article 9 Contact, Notifications and Personal Data

The Company may provide request status, quote responses, bidding results and similar information through the channels actually provided. Because a channel may fail or messages may be blocked, important contract information is also designed to be verifiable in the service records. Disclosure of personal data, provision to sellers, processing by external AI and retention follow the Privacy Policy and the consents required. Authority to respond to quotes must not be used to collect other customers' information.

Article 10 Disputes and Termination

The Company and the parties to a transaction confirm the facts using the submitted information, quotes, bids, notices, payment and delivery records. The Company performs the obligations arising from its role and fault and does not restrict the use of mediation or the courts. Retention of records and deletion of information after a request ends, a listing is stopped or an account is closed follow the applicable legal basis and retention period.

Article 11 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

AI, Content and External Integrations Supplement

Article 1 Scope and Requests

This supplement applies to the features you request among AI product listing, translation, image and video generation, reels, blog and quote support, importing external photographs or products, and posting to external channels. The features available, the plan, usage, publication settings and external transfer targets are explained on the relevant screen. Connecting an external account does not by itself mean consent to automatic posting from that account or to advertising spend charged to a seller. Promotion of products on channels operated by the Company follows the separate licence in the Seller Terms.

Article 2 Input Material and Rights in Output

You must hold the rights needed to submit photographs, videos and text. Rights in the original material remain with the rights holder, and the Company carries out the processing needed to provide the work you request. Because the existence and scope of rights in generated output depend on the input material, human creative contribution and applicable law, exclusivity and non-infringement of third-party rights are not guaranteed as a blanket matter. Liability arising from the Company's own fault is not excluded.

Article 3 Review and Labelling

AI output may contain errors in part numbers, vehicle fitment, prices, translation and rights notices. You must compare output with the original material, the product and the actual conditions before publishing or transacting. The Company informs you that a feature uses AI and provides the labels required for generated output. Using an AI image in a way that suggests it is a photograph of the actual item, or that conceals a real defect, is prohibited. An estimate or recommendation does not replace an actual safety inspection or repair judgement.

Article 4 Jobs, Usage and Errors

The request screen explains the scope of the job, publication settings, expected processing, and the basis for charging or deducting usage. A job may fail because of external response delays, errors or filtering, and we provide the basis for failure, partial completion, retry and restoration of deducted usage. Completed and failed jobs are distinguished, and unclear results are not published or charged twice. Where a job fails because of your input material or circumstances at an external provider, deducted usage is not restored, and this basis is shown on the request screen. Failure caused by the Company, duplicate deduction and incorrect charging are restored or refunded. For results caused by policy changes, service interruption, review rejection or response delay at an external AI, storage or posting provider, the Company is liable only to the extent of its own fault.

Article 5 Company Channels and Seller Channels

Where the Company introduces or promotes listed products on its own channels, the licence for product content notified and obtained in advance under Article 9 of the Seller Terms applies. Additional approval is not obtained for each posting within that purpose and scope. That licence also applies to keeping existing promotional material and creating new product promotions after a sale ends or an account is closed, subject to source-specific restrictions, lawful deletion requests and the prevention of misleading presentation.

Where posting is made to a seller's own connected account, such as social media or a blog, we explain the posting account, channel, target content and publication scope, and obtain the user's authorisation and posting choice. If automatic posting is selected, the targets, frequency and how to stop are explained separately. Advertising charged separately to a seller is not run without a further request and consent.

Only editing, translation and video production for product promotion, and AI processing requested by the user, are within the permitted scope. Sale of the content itself, independent use by a third party, re-listing as a photograph of a different product, and model training or improvement are not authorised by that promotional licence. Posting may be restricted by an external provider's review, permissions or account status, and stricter policies such as those of Google Photos take precedence.

Article 6 External Connections and Disconnection

You must connect only accounts you are authorised to use and must check the permissions requested and the processing purpose when connecting. We do not require your password or full library access as a matter of course; the actual connection method of each provider applies. We explain how new access and scheduled posting are stopped after disconnection, revocation of permissions or expiry. Deleting product images, generated output or external postings that have already been copied is separate from disconnection, and a deletion route is provided for each.

Article 7 Limited Use of Google Photos

Google Photos is used only to import photographs the seller selects directly in the Picker. We do not access photographs, videos or albums in the library that have not been selected. The permission requested is https://www.googleapis.com/auth/photospicker.mediaitems.readonly, and we process the selected files, their related metadata and the OAuth information needed for the feature.

Google Photos material is used only for the general product image registration or the AI product listing draft that the seller requests. If you select that AI feature, photographs may be transferred to the configured processing service provider. The Company does not use this material for advertising, resale or credit assessment, for general purposes, or to train or improve photo or AI models that are similar to or compete with Google Photos. The Company's general product promotion clause is not read as extending this restriction.

Use of information received through Google APIs and its transfer to other apps comply with the Google API Services User Data Policy, including the Limited Use requirements. Material received is not sold or shared for advertising purposes outside the service providers needed to deliver the requested feature or purposes permitted by law or for security.

Connection information is protected per seller and is not deleted automatically merely by logging out. The existing standard is maintained under which temporary copies used for browser delivery are released after delivery and cleaned up within one hour at the latest. Submitted product and job images follow the retention and deletion rules for that material. Revoking permission in your Google account does not automatically delete images already imported, so you may delete them in the relevant product or job or request deletion through customer support.

Article 8 Other Photo and Product Services

Where material is imported from MyBox or an external product platform, we explain the actual permissions, the target material, the transfer route and the provider's conditions. The fact that material is publicly available on an external site does not mean that rights to copy or resell photographs, descriptions or data have been secured. Users must comply with the scope of their own accounts, contracts and permissions, and the Company is likewise responsible for the connection method and processing it provides. External product information, exchange rates, stock and shipping conditions may change and must be checked at the time of listing or ordering.

Article 9 AI Processing and Personal Data

The data transfer needed to process a request, whether a provider retains or re-trains on it, and the legal basis for delegation, third-party provision and overseas transfer are explained in the recipient table in the Privacy Policy. Inference processing for service delivery is distinguished from model training. Source-specific restrictions such as Google's take precedence, and personal data is not repurposed for training without a separate basis. We do not assume that the training and retention policy for general input is identical across all providers.

Article 10 Suspension, Deletion and Disputes

You may request that a job or posting be stopped or that material be deleted, through the features provided or customer support. We explain separately the scope for data managed by the Company, postings already delivered externally, and material retained by law. If an external provider changes its policy or ends its service, we explain the effect on the connection and our response, and the Company's liability arising from its own obligations and fault is not excluded. A licence for promotional use of seller product content may survive the end of a sale or account closure under Article 9 of the Seller Terms, and deletion or suspension required for personal data, rights infringement or provider policy is carried out separately.

Article 11 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

Data Use and Automated Access Policy

Article 1 Protected Material and Basic Principles

Products, prices, images, descriptions, seller information, reviews, quotes and transaction information, and their selection and arrangement, must be used in compliance with the applicable rights and conditions of use. The Company does not claim blanket exclusive authorship over individual facts themselves. Uses permitted by law and users' rights regarding personal data are respected.

Article 2 Collection and Reuse Without Approval

Without the Company's prior written approval, you must not use access to the service to extract data repeatedly or in bulk, to copy, mirror, resell or redistribute it, or to build a third-party database. Circumventing authentication or access restrictions, collecting through another person's account or session, and evading limits by distributing requests across IP addresses or accounts are likewise prohibited. Manual and automated collection are assessed together with purpose, scale, infringement of rights and impact on the service.

Article 3 Use for AI Purposes

Content collected from the service must not be used for model training, fine-tuning, building training datasets or sale without the permission required from the rights holder and the Company. Uses other than training, such as AI search or retrieval-augmented generation, must also comply with personal data rules, content rights and access policies, and the absence of a particular signal in robots.txt is not read as permission. Lawful use by a user of their own original material and acts permitted by law are not prohibited as a blanket matter.

Article 4 Permitted Use

Ordinary browsing, purchasing, selling and support use, permitted export of your own material, separately approved APIs and integrations, and uses permitted by law are allowed within their respective scopes. Search engines may access the service to the extent needed for indexing and linking to the service, while complying with robots.txt and similar guidance. Permission for search purposes does not extend to resale of product data or to AI training.

Article 5 Load and Security Limits

You must not place an excessive load on the service or interfere with other users through abnormal frequency, concurrent requests or repeated execution. The Company may take necessary measures such as rate limiting, authentication checks and temporary access blocks. We take into account the effect on normal use, accessibility tools and approved integrations, and accept requests to verify and lift false positives. We do not state that blocking criteria are already in force where they have not actually been implemented.

Article 6 Personal and Non-public Information

Contact details, locations, vehicle identification numbers, conversations and order information of sellers, buyers and requesters must not be collected, combined, sold or disclosed for purposes other than those intended. Transaction information provided to you may be used only for the relevant work and lawful retention purposes. If you discover a flaw in another user's permissions or in a protective measure, you must not spread or repeatedly exploit it and may report it to customer support.

Article 7 Approval Requests, Restrictions and Objections

When requesting approval for an integration, research or data use, you explain the purpose, target, scope, retention, onward provision and request volume. The Company reviews rights, personal data and service impact and sets the conditions and permitted scope. Breaches are handled under the proportionate measures, notice and explanation procedures in the Terms of Service, and legal liability and loss are assessed on the actual basis. We do not provide that every breach results in a uniform high penalty or unconditional criminal liability. The Company may require that the conduct stop, that collected or copied material be destroyed and that confirmation of non-recurrence be provided; it may claim damages caused by the breach and the return of profits obtained through it, and may claim the reasonable costs actually incurred in responding, such as server costs.

Article 8 Relationship Between Policy and Technology

robots.txt, content signals and access restrictions have different purposes and functions. The fact that access is technically possible does not grant a right to reuse, and the existence of a policy does not mean that all collection is technically blocked. This policy applies separately from lawful external connection features that a user has expressly requested for service delivery.

Article 9 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

Coupons, Points, Gift Certificates and Member Benefits Policy

Article 1 Types of Benefit

Where coupons, free reward points, membership-tier benefits or gift certificates actually sold exist, the Company displays the issuer, eligibility, value, validity period and conditions of use for each. Free benefits are not treated in the same way as gift certificates or balances for which a user has paid. Points are not arbitrarily classified as a particular instrument under the Electronic Financial Transactions Act; the actual issuing, charging, use and refund structure is assessed. The Company does not currently sell gift certificates; if it does, the issuing conditions will be set separately and explained before sale.

Article 2 Issuing and Conditions of Use

Minimum purchase amounts, eligible products or sellers, stacking, membership-tier conditions, currency and event periods are explained before issue or purchase. Use is not restricted differently from the stated conditions and no hidden costs are charged. Where benefits are provided through an external channel such as a Kakao coupon, transaction notices are kept separate from marketing consent.

Article 3 Earning, Deduction and Refund

We explain when earning is confirmed and how points are recovered or restored on cancellation, return or partial cancellation. The allocation of refunds where a discount and a mix of cash and points were used is stated so that no amount is deducted twice. Rights applicable to a gift certificate for which a user has paid, such as refunds or extension of validity, are not limited to the conditions for a free coupon. Reward points do not expire. The value of points and the products for which they may be used are shown on the payment screen. Points earned on a purchase are confirmed when the order is processed as completed (order status "Complete"). If an order ends without completion — through cancellation, rejection or failure — points earned on that order are recovered and points used to pay for it are restored.

Article 4 Misuse and Errors

False accounts, transactions or reviews, unauthorised use of another person's coupon or code, and automated abuse of earning are prohibited. When correcting an error or abusive earning, we explain the basis, the amount concerned and how to object. Balances from legitimate purchases are not cancelled as a block. The Company may recover benefits confirmed to have been granted through misuse or a system error, may restrict the issue and use of benefits on that account, and may claim the equivalent amount where the benefit has already been used.

Article 5 Changes and Termination

The conditions at the time of issue and statutory rights are respected. We explain in advance how a change to, or the end of, a benefit, or account closure, affects a balance, and how it may be used or refunded. Rights acquired for consideration are not extinguished unconditionally merely because a user closes their account.

Article 6 Reviews and Membership Tiers

Where a reward or paid sponsorship is given for writing a review, the required disclosure is made, and rewards are not conditioned on positive reviews only. The criteria for calculating, renewing and cancelling tiers are explained, and an opportunity to respond is provided before action is taken for misconduct.

Article 7 Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.

Motorsbay Privacy Policy

1. Controller and Contact

Personal data controller: SV International. Data protection officer: Yang Jin-young. Address: 701 Sky Plaza, 322 Byeollae 3-ro, Namyangju-si, Gyeonggi-do, Republic of Korea. Requests to enquire, access, correct, delete, suspend processing or withdraw consent: +82-70-4580-7498, info@motorsbay.net, and in-service customer support.

2. Purposes, Items and Retention

We process only the minimum information needed for the intended purpose. At the point of collection we state whether an item is mandatory and the effect of refusal, and we do not refuse unrelated services merely because optional information is not provided.

We set the scope of processing so that raw contact details, identity documents and payment material are not unnecessarily included in logs, analytics or AI prompts. Actual retention periods are provided in a schedule that distinguishes the end of the purpose, statutory retention and retention related to disputes.

2-1. Retention of Transaction Records Required by Law

The Company retains the transaction records required under the electronic commerce legislation of the Republic of Korea for the periods below. For mail-order intermediary work this applies to the extent of records processed through the Company's information system.

We retain information to the extent needed to verify the relevant transaction, and this table is not a basis for retaining all member information, photographs, conversations and verification material as a block. Transaction records and personal data retained by law after consent is withdrawn are kept separately from other users' records. That material is not repurposed for marketing or other purposes. A party to a transaction may request access to, confirmation of, or a copy of the transaction records under applicable law.

Where another law imposes a retention duty, or there is a basis for retention related to a specific dispute, the records, period and basis are identified separately. The periods above are not a uniform minimum or maximum retention period for all processed material.

3. Legal Basis and Choice

We distinguish processing with a statutory basis, such as performance of a contract, from processing that requires consent. Ticking that you have read the Privacy Policy is not treated as consent to optional marketing, to all third-party provision, or to all overseas transfers. Optional consents are not pre-ticked and a method of withdrawal is provided. For processing of a minor's information we confirm the applicable age and the requirements for a legal representative.

4. Provision to Third Parties

Where an order's seller, a shipping party, a business responding to a quote or a similar recipient receives information for its own independent purpose and responsibility, we explain the recipient or identifiable category, the purpose, the items, the retention and use period, the basis and the effect of consent or refusal. Provision for delivery of goods is not handled through the same document or choice as provision for quote requests or marketing. The actual recipient for each transaction is shown as far as possible, and unnecessary customer information is not provided in bulk. Provision permitted as an exception under law follows that basis and scope.

5. Delegation and Sub-delegation of Processing

Where the Company delegates work such as hosting and security, payment, authentication and notification, shipping support, or AI and translation, it discloses the actual contracting party and the work and carries out the necessary supervision. The mere presence of an installed plugin is not treated as proof that the provider receives personal data. We check the processing location and sub-delegation of each processor and the scope of the Company's supervision.

6. Overseas Transfer

Where processing, storage, access or provision takes place overseas, we confirm the processing route and legal basis and explain, in the manner required, the items transferred, the country, the time and method, the recipient and contact point, the purpose and period, and the method and effect of refusal. Where consent is the legal basis, we explain these matters and obtain consent separately. We do not record every provider's country as the United States, and we do not replace this with blanket consent that offers no choice. At present the Company has one route through which personal data is transferred overseas — automatic analysis of photographs and enquiries in the parts request AI chat — described below.

The provider-related values in this table are based on the terms and policy documents Google has published and do not reflect verification of the individual contract conditions of the Company's account. External AI used for product listing, translation and content generation receives product information that the user has entered for publication, and we advise users not to include incidental personal data in photographs.

7. Special Restrictions on Google Photos Data

The Company uses only the photographs a seller selects in the Picker, for product image registration or for the AI product listing draft the seller requests. We do not access parts of the library that were not selected. The permission used is photospicker.mediaitems.readonly, and we process the selected files and metadata and the OAuth tokens required. The Company does not use Google Photos data for advertising, resale, credit assessment or general purposes, or to train or improve photo or AI models similar to or competing with Google Photos. Sharing beyond the processors needed to deliver the requested feature is limited to what Google's policies and applicable law allow.

Use of Google API information and its transfer to other apps comply with the Google API Services User Data Policy, including the Limited Use requirements. Tokens are protected per account, and logging out is distinguished from deleting a connection. We maintain the existing standard under which temporary copies used for delivery are released after delivery and cleaned up within one hour at the latest. Submitted product and job images follow their own retention rules, and revoking permission in Google does not automatically delete images already imported. Deletion may be requested through the relevant product or job or through customer support.

8. Destruction, Retention and Your Rights

The survival of a licence to promote seller product content after account closure is separate from any legal basis for retaining personal data. We do not retain personal data such as individuals, contact details or vehicle identification information appearing in photographs indefinitely, or use it for advertising, on the basis of that promotional licence alone. Rights to deletion and suspension of processing under law or provider policy are preserved.

Personal data for which the purpose has ended and no basis for retention remains is destroyed through the required procedure. Material retained under law is managed with its purpose, period and access separated. Account closure, disconnection, deletion of a posting and revocation of an external account permission have different effects, and we explain each effect and how to apply. Where backups, statutory records or dispute material cannot be deleted immediately, we explain the reason and the planned handling. You may exercise applicable rights including access, correction, deletion, suspension of processing and withdrawal of consent, and the Company processes these following the necessary identity verification and statutory procedures.

9. Security, Cookies and Automated Processing

The Company applies the protective measures it actually operates, such as access control, authentication, encryption and log management. We do not guarantee that all data is encrypted or that incidents are entirely prevented. Essential session cookies are distinguished from optional analytics and advertising tools, and the actual tool names, purposes, expiry and refusal methods are provided in a schedule. We review, feature by feature, whether an AI estimate or recommendation constitutes an automated decision with a significant effect on your rights or obligations, and where it does we provide the explanation and objection procedures required by applicable law.

10. Changes and International Users

When this policy changes we announce the changes and the effective date, and where processing requires separate consent we obtain it. Provisions relating to users in Europe, the United States and elsewhere are organised into a regional annex after confirming the actual scope, processing and applicable law. The presence of wording about the sale of personal data in a previous policy is not treated as evidence that a sale takes place; we examine the actual advertising, analytics and sharing arrangements and describe them accurately.

11. Language

This English version is provided for the convenience of international users. The Korean version is the governing text, and in the event of a discrepancy the Korean version prevails to the extent permitted by applicable law.